The new release of Microsoft Dynamics CRM delivers “The Power of Productivity” for businesses and introduces the Microsoft Dynamics Marketplace for on-demand and on-premises solutions.

The highly anticipated Microsoft Dynamics CRM 2011 — formerly code-named “CRM5” — is now available for online, on-premises, and partner hosted deployment in 40 markets and 41 languages.

Microsoft Dynamics CRM 2011 delivers “The Power of Productivity” through familiar, intelligent and connected experiences for people inside and outside an organization. To streamline solution discovery and distribution, Microsoft  launched the Microsoft Dynamics Marketplace. This new online catalog allows customers to quickly search, discover and apply industry-specific applications and solution extensions from Microsoft and its partners to help them accelerate and extend their CRM and ERP implementations. The Microsoft Dynamics Marketplace is integrated within Microsoft Dynamics CRM 2011, allowing customers to search for applications directly from within their CRM solution.
 

In June 2010, Microsoft Dynamics CRM Online and Microsoft Dynamics CRM were recognized as “leaders” for midsize and large organizations by Forrester Research. Microsoft Dynamics CRM 2011 builds on and extends those leadership capabilities through the following:

 

Familiar Experiences

Next-generation Microsoft Outlook experience - The best Microsoft Outlook client experience yet enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting.

Microsoft Office experience - New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation and user experiences.

RoleTailored design - Role-based forms and views ensure business professionals have fast access to the relevant information that they need and are prevented from seeing data that they are not authorized to view.

Advanced user personalization - Customers can create personal views, add commonly used records and design personal dashboards to measure performance.

Intelligent Experiences

Inline data visualizations - Business professionals using Microsoft Dynamics CRM 2011 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights.

Real-time dashboards - Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decision-making.  Flexible goal management. Businesses can define key performance and business health indicators to track and measure progress against any organizational goal or metric.

Guided process dialogs - In addition to automated processes, businesses can provide its employees with step-by-step guidance through any business process or interaction.

Contextual documents - For organizations with Microsoft SharePoint Server, people can easily provision SharePoint document repositories and embed directly within Microsoft Dynamics CRM.
 

Cloud development - Developers can develop and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Microsoft Visual Studio. Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.

Solution management - Solution developers can easily create, manage and help protect solutions from creation to distribution through versioning, dependencies and security features.

Microsoft Dynamics Marketplace - Customers can quickly find, download and apply custom solutions and extensions embedded within Microsoft Dynamics CRM.