Successful service organizations
Successful companies today see themselves as service organizations.  They understand that the key to success in competitive local and world markets is their ability to service their customers.  They also understand that the cost of acquiring a new customer is 8 to 10 times higher than the cost of retaining an existing customer.  Savvy customers are demanding the flexibility of multiple service channels beyond the traditional vehicles of phone, fax, and e-mail.
 
Putting the “C” back in CRM
Altico’s goal is to help you maximize customer retention and profitability by providing your business with superior customer service applications for scheduling, dispatching and managing resources, triaging and tracking cases and incidents, maintaining and accessing accurate and complete customer histories, not to mention the administration of service level agreements (SLAs) and contracts.  In short, we’re putting the “C” back in CRM… customer relationship management, customer service and customer care.

Microsoft Dynamics GP and CRM solutions provide the means and the tools the service organizations need to provide a high level of service, retain their customers, and remain competitive. 

Field Service Management, Optimization, and Scheduling
In a rapidly changing world defined by fierce competition and higher expectations, service organizations can set themselves apart by deploying field service management and optimization software.  At their best, these systems include scheduling software and real-time mobile communications capabilities.