Do you need a quick solution to a technical problem? With our live remote-assistance tool, GO TO ASSIST, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Here's How It Works:
Step 1: To begin the process e-mail the Altico Support Team at support@AlticoAdvisors.com or call our Support Desk at 508-263-9233.
Step 2: Click GO TO ASSIST below to start your session.
Step 3: You will be prompted to enter your name and company name and to download a small virus-free plug-in which will connect you, along with a member of our support team, to the GoToAssist screen sharing application.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and can end the screen-sharing session at any time.
GO TO ASSIST
New Support Option: If you'd like to submit support requests via our new Client Self Service Portal, please contact support@AlticoAdvisors.com.