Altico was formed with one core idea--to provide unparalleled service for mid-market businesses in New England.  The management team and the company's founders have decades of extensive experience in the business solutions industry.  We strive for excellence in the performance of our service - implementing Microsoft Dynamics GP (formerly Great Plains), Dynamics CRM, SharePoint, and FRx Software solutions for clients throughout New England.  We define our success as being viewed by the clients and partners with whom we work as the “best partner."  That's why our mission statement was designed to be a goal that must be achieved EVERY DAY!

It is our passion to establish the closest and deepest possible relationships with our clients.  It is our belief that we can provide an array of ongoing services that will continue to support your business after your system has been implemented.  Altico’s founders and the entire team are dedicated to a service model that allows you to maximize the investment in your system and have ready access to the information required to run your business.  We see the day after you “go live” as the beginning of the real relationship where your choice to partner with Altico will show the greatest dividends.

Implementation*  

No one know your business better than you.  Our implementation methodology is therefore a collaborative process, leveraging your in-depth knowledge of your business and our understanding of the applications and industry best practices.  Using primarily leading edge technology from Microsoft - Microsoft Dynamics GP (formerly Great Plains) for comprehensive ERP solutions, accounting, financial and business management and Microsoft Dynamics CRM (Customer Relationsip Management) for sales force automation, marketing automation, and service management - this approach ensures Altico's ability to deliver consistently superior results.  Successful implementations are the product of successful partnerships between our team and yours.

Support

A quality support model is both responsive and proactive.  It extends far beyond simply answering the phone and resolving the issue at hand.  A proactive model requires continuous involvement with our clients.  It means that we demonstrate our commitment to be a value-added business advisor by calling you and not waiting for you to call us.  Altico Advisors offers a variety of support options and plans from which to choose. We will partner with you to choose the support plan that bests meets your needs.

Business Process Review

The keys to providing effective business solutions are: understanding the underlying business processes, recognizing areas for improvement, identifying industry best practices, and implementing technology where appropriate. Altico Advisors takes a “top-down” approach to a business process review. We begin by working with key executives to develop a high level view of your business, understanding your performance drivers, initiatives and vision. We then apply our own knowledge about your industry along with current research on business and industry trends, regulatory requirements, and accounting standards. Finally, we interview front line operational employees to identify processes that need improvement.

Altico's recommendations will be based on a clear outline of your business processes.  Our plan will detail the ways to improve those processes utilizing industry best practices and technology.

Customization and Integration

Occasionally, your business needs go beyond the extensive out-of-the-box functionality offered by Microsoft Dynamics GP, Microsoft Dynamics CRM, VISIBILITY.net ERP and their companion products. The Altico team can write the customizations and modifications needed so that your new system provides all of the functionality you require.

Existing applications or third party products often need to be integrated with the new software to create a total solution. Our team has vast experience integrating applications and systems from a variety of platforms to create a smooth interface and the inter-operability required, using state-of-the-art integration tools or custom programs.

*   Click here for more information about the Altico Advantage Methodology.